EMAIL 1

TO: Robert Booth

FROM: Amy Cookson

RE: 1 Service Lift

The service lift in the warehouse has (1)break down (stopped working) again.

Could you please get the Shindler engineer to (2)look into (investigate) what has gone wrong and fix it as soon as possible?

This is urgent, because we really cannot (3 do without (manage) it. We are having to move everything upstairs by hand. This is (4)take up (occupying) a lot of time and soon everyone is going to (5)run out of (have no more) patience.

EMAIL 2

TO: Robert Booth

FROM: Amy Cookson

RE: Mr Senai

We are expecting Mr Senai from Japan sometime this afternoon.

I have rung the hotel, but he has not (6) check in(registered) there yet, so he may just (7)meet up with (arrive unexpectedly) at the office. If he does, could you (8)look after (take care of) him and ask him to (9)hold on (wait) until I get back?

I have to (10)turn up (visit) a client at about 3.30, but I should be back by

4.15.